After starting the infusion process with the app or a Sips, the Carafe should fill with 6-12 ounces of liquid depending on the type of tea. If the Infusion Globe is filling properly, but not decanting to the Carafe with a steady stream, it is possible the Infusion Globe needs to be cleaned. To do this we recommend using the small brush located in the handle of the larger brush we sent with the infuser to clean any tea leaves stuck in the Infusion Globe. After you do this please run a cleaning cycle to help flush the unit and help clean the Infusion Globe and then run another infusion.
If you continue to have issues please email us at firstname.lastname@example.org. If you notice any error messages in the app, please include this in your email, too.